Optrics' Client Testimonials

"Very fast. I was expecting the order to completed within a day or so, not minutes."

"Very efficient and thorough."

"Fast response with confirmation, and order was pushed through to shipment quickly especially for a Friday afternoon. Will do more business with them in the future for sure."

"Excellent... Again, I am extremely satisfied with the service from Optrics."

"My experience with Optrics has been excellent from start to finish. After purchasing a web application from Optrics I called them with a couple of questions about the registration key. The sales representative immediately had their in house tech, who has worked with the product for years, take me through the complete installation of the product.

"Later in the week I had to rebuild my server and needed some help with licensing issues. I tried to contact the vendor's technical support line but only received an answering machine on Friday afternoon with a message that they were closed for the weekend and would get back to me within two business days.

"I called Optrics just before closing on Friday to voice my concerns and to my great surprise, both the sales rep and the owner of the company took my call. I received their assurance that they would help me get it fixed and offered some excellent advice on system backups. Our telephone conversation was easily 45 minutes past closing time and I did not feel rushed to get off the phone so that they could go home for the weekend. Early the next week I contacted Optrics and spoke with the owner who took at least an hour and a half out of his time to help me get the application up and running.

"Unfortunately most of my experiences with IT businesses have been a disappointment so far. I sure appreciate the experience I have had in dealing with Optrics. These are people who care about their customer and go out of their way to lend a hand."

"Blair: Excellent service, thanks for all your help."

"Thanks for answering all my questions [John]. It was a pleasure to doing business with Optrics... Your product [Barracuda Spam Firewall] rocks!!"

"Hi - got the SensorProbe2 - it's great, really glad to have it! Thank you both for helping me with this, I definitely look forward to working with your company again!"

"Thanks [Wendy]...You are truly very professional!!!!! Which is a rare commodity these days."

"[John,] We appreciate your very fine service and quick response to our questions and sending us the price quote. We contacted Ipswitch directly and received a very favorable comment from them on [Optrics]. We will be ordering the Ipswitch product from you immediately and look forward to doing business with you in the future."

"[Wendy,] I know that things go wrong in the universe and that's okay... The best part about it is when someone like you jumps in and gets everything resolved.

"I'm a consultant and work a lot of different accounts and as far as customer service goes you have provided excellent support with all of the issues that have happened with this transaction.

"I vary rarely see this kind of service, support or concern when issues crop up. For all you have done, I wish to truly thank you!"

"I never got a chance to THANK YOU.

"I am glad you made me buy this unit. It KICKs some serious butt. We have been live on it for 4 months now full force and it has just been great. Thanks!"

"[We] have had the pleasure of working with David Papp and Nicholas Paufler on various occasions... I found [them] through Optrics Engineering while searching the Internet for network monitoring software solutions.

"David's troubleshooting skills are phenomenal and... his general knowledge of network design and troubleshooting continues to be extremely useful to our organization... Nicholas performed most of the setup of our mail/radius server which has performed almost flawlessly since it was placed into production last year...

"Generally speaking, 'These guys know their stuff'. Both gentleman worked with professionalism patience and courtesy throughout each project and I would recommend their services to anyone in need of network engineering and configuration assistance or consultations as well as various Linux server configurations."

"[What] you sent us was exactly what was needed - timely and right on the money. We quickly managed to 'unlock' the problematic probe sensor and continue with our deployment. We highly appreciate your support in this critical moment."

"Optrics has been extremely helpful to our organization, assisting us in finding a product with the features we're looking for that fits within our budget, and supporting that product in excellent fashion. I can already tell that I'll be a long-term customer."

"Thanks for being low-pressure and always there for us when we need you."

"Many thanks for your excellent support of the IMail Server package. I appreciate your in-depth knowledge and understanding of the software and how it relates to the real world. Above all I appreciate your patience and evident related experience - a credit to your organization. I will not hesitate to recommend your services."

"We love our new Barracuda SPAM Firewall. We knew we had a SPAM problem but never knew the extent of it, 80% of our incoming mail was SPAM. We were managing without the SPAM filter but now that we have the Barracuda in place we don't know how we ever lived without it.

"Thank you Barracuda Networks & Optrics Engineering!"

"Thank you again for your attention to our order. Your assistance and customer service oriented approach were invaluable to us in ensuring that we had our needs met within our very tight timeline. Your responsiveness is unsurpassed.

"You have been a pleasure to work with, and we look forward to working with you again in the future.

"You guys are Awesome! Awesome! Awesome!"

"Thanks for getting Shaun to contact me. That guy is a wiz. He was able to assist me with just about all my issues with with [Ipswitch's WhatsUp Gold]."

"I just wanted to let you know that we have decided to keep the Barracuda. As a matter a fact, we wouldn't dream of giving it back. The box is doing an excellent job of reducing our spam to an almost non-existent state.

"As well we were very pleased with the Tech Support provided by Shaun [from Optrics]. He is very knowledgeable and always steered us in the right direction."

"THIS PRODUCT ROCKS!!! I'm not normally so effusive, but this is one time that the product actually exceeds my expectations. It took me 10 minutes to integrate the probe into SNMPc! I brought in the mib, set up a trend report and we're in business. SNMPc is set up to alert us to out of bound conditions and collect statistics from various devices on the network. Voila, we've got temperature variance notification in our data center."

"You're Awesome! Thanks for the Service."